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Refund Policy

Last updated: March 14, 2022

Overview

  1. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
  2. Since all of our services are virtual, you need to claim a refund before starting work.
  3. If we start working on your service, you will get back the rest of the money except the cost of the work.
  4. Additional non-returnable items: Gift item and downloadable datasheet
  5. To complete your return, we require a receipt or proof of purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned your fund. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at refund@ovajj.com

 

Need help?

Contact us at hello@ovajj.com for questions related to refunds and returns.

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